Chatbots are exciting phenomena. We have seen them in the hospitality and eCommerce industries. In recent times, chatbots have been making their way into real estate. Before you can embrace the importance of chatbots in this industry, you must appreciate the benefits of this AI technology.
Chatbots present a more interesting and fun way to interact with your customer base. On top of this, chatbots present numerous benefits for apartment complex managers. Below are some of the benefits of using chatbots for apartment complexes:
1. Round the Clock Customer Service
You may keep regular office hours, but some of your prospects don’t. No matter the time of day or day of the week, someone is always looking for a place to rent. In person, it is virtually impossible to be available round the clock.
Thanks to chatbot technology, you can set up a 24/7 customer service system. Day or night, weekday or weekend, you can tend to your customers without lifting a finger.
Your chatbots can answer your clients’ questions and help them find suitable apartments. Whenever you resume work, you can follow up on the prospects and close the deals. With chatbots, you will never miss out on business.
2. Affordable Customer Service Solutions
Chatbots are cheaper than human customer service agents. Once you purchase the technology, you are good to go. You can use your salaried employees for more complex tasks.
3. Capture More Contacts
Contact information is a valuable currency in real estate. Not everyone that visits your site is ready to buy or rent a property. You need to nurture these relationships before you can fill your rental property. Everything starts by collecting contact information.
A chatbot can capture contact information easily and effectively. Apart from sending and receiving data, chatbots are quite useful in encouraging lead generation. They accomplish this by asking the customer the right questions.
4. Chatbots Qualify Leads
You can not show all apartments to every prospect that you capture. There are chatbots in the market that can qualify leads. Chatbots can collect and gather the appropriate information from your prospects.
From your database, the chatbots can match available apartments to the prospect’s needs and abilities. Such a system will save you a lot of time and generate more sales.
5. Branding Capabilities
You can program a chatbot to speak in your brand’s tone. You can weave your brand’s identity into your messages. With every word that you send, a prospect engages with your brand. This is an effective way to leverage brand loyalty.
With these benefits, it’s easy to see why chatbots are becoming popular in the real estate industry. If you haven’t already, consider adding a chatbot to your site. Once integrated, you can enjoy these benefits.