A prediction by Gartner states that by 2020, non-human interactions will account for 85% of enterprise-customer relationships. Surveys reveal that 89% of consumers prefer to engage with businesses via text. Out of all the customers that engage with businesses via text, 64% of them leave the interaction with a positive impression.
From the statistics above, you can tell that artificial intelligence (AI) is the way of the future. For we in the hospitality industry, we can make great gains from integrating artificial intelligence into our customer interactions.
Below are some of the ways your restaurant business can benefit from chatbots: