Self-service kiosks have been changing business for years. It’s becoming increasingly rare to find retail shops, restaurants, banks and public spaces that don’t utilize self-service kiosk technology in some form. This trend has only continued. In fact, it was reported that the global interactive kiosk market was expected to grow from 24.8 billion in 2019 to 32.8 billion by 2025.
Understanding Chatbots and AI
Chatbots are an application of Artificial Intelligence (AI) for functions traditionally requiring human activity. Basically, a chatbot pops up on a website like an Instant Messaging window, and could even have the “avatar” or “profile picture” of a real person, depending on how the business configures the bot. This chatbot handles clientele queries so people don’t have to, and in a way that seems organic.
Gone are the days where businesses had lifetime customers. Today, 60% of consumers in the U.S would consider switching to a different product or service if their customer experience was unsatisfactory. As you may well know, call centers have always played an indispensable role in customer loyalty. And as a customer, you don’t always get a glimpse of the contact center world. Thereby, you may likely be uninformed of their countless challenges such as heavy workloads, high turnover rates, and repetitive tasks.
Fairfield, NJ: soolis, an innovator in the artificial intelligence and chatbot space, has announced a partnership with Sneeze It, a leading marketing agency within the fitness industry that specializes in online lead generation. Through this partnership, the companies will unite to produce higher member conversion rates by utilizing a revolutionary online tools suite.
The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation have to work with smaller teams, which leads to delay in the delivery of services.
The COVID-19 pandemic has thrown businesses into a spin. The strict lockdown measures undertaken by authorities have forced businesses to close. Their customer support departments have been hit particularly hard as call centers across the world remain closed.
Understanding Chatbots and AI
Chatbots are an application of Artificial Intelligence (AI) for functions traditionally requiring human activity. Basically, a chatbot pops up on a website like an Instant Messaging window, and could even have the “avatar” or “profile picture” of a real person, depending on how the business configures the bot. This chatbot handles clientele queries so people don’t have to, and in a way that seems organic.
A prediction by Gartner states that by 2020, non-human interactions will account for 85% of enterprise-customer relationships. Surveys reveal that 89% of consumers prefer to engage with businesses via text. Out of all the customers that engage with businesses via text, 64% of them leave the interaction with a positive impression.
Chatbots are exciting phenomena. We have seen them in the hospitality and eCommerce industries. In recent times, chatbots have been making their way into real estate. Before you can embrace the importance of chatbots in this industry, you must appreciate the benefits that come with this AI technology.