Self-service kiosks have been changing business for years. It’s becoming increasingly rare to find retail shops, restaurants, banks and public spaces that don’t utilize self-service kiosk technology in some form.  This trend has only continued. In fact, it was reported that the global interactive kiosk market was expected to grow from 24.8 billion in 2019 to 32.8 billion by 2025.

The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation have to work with smaller teams, which leads to delay in the delivery of services.

The COVID-19 pandemic has thrown businesses into a spin. The strict lockdown measures undertaken by authorities have forced businesses to close. Their customer support departments have been hit particularly hard as call centers across the world remain closed.

For decades, you have been using mail, letters, and in-person meetings to communicate with your country club and golf course members. With the advent of social media, everything changed. There are different ways you can communicate with your country club members and guests.

The chatbot market is expected to rise to $1.25 billion U.S dollars by 2025, which is a significant increase from 2016’s $190.8 million U.S dollars. Gartner also predicts that 25% of all customer service operations will use AI virtual assistants by 2020. As the popularity of chatbots continues to grow, all businesses need to take advantage of the benefits of AI technology. If you are still deliberating, here are the benefits of using chatbots for your business.